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AI Voice Operating System
AI Infrastructure / Voice AI / Operations AutomationProduction
End-to-end AI replacing call center operations for service businesses.
Overview
A production AI system that handles inbound calls, dispatches service jobs, and runs operations for home-service companies — without human dispatchers.
The system speaks natively in English, Spanish, and Russian, executes pricing and warranty logic in real time, and escalates to human operators only when needed. It runs 24/7 with no degradation in conversation quality.
What it does
- Handles inbound calls via AI voice agents
- Multi-language routing across English, Spanish, and Russian
- Real-time booking and scheduling
- Pricing and warranty logic execution
- Address validation through Google Places
- Escalation to human operators via Telegram
- Dynamic conversation control (tone, speed, level of assertiveness)
Architecture
- Voice AI layer (speech → LLM → speech)
- Agent routing system
- Booking and scheduling engine
- CRM with operator dashboard
- Real-time notification system
Architecture diagram coming soon
Impact
- Replaces human dispatch operations
- Increases booking conversion through faster response time
- Reduces operational costs
- 24/7 availability with no quality degradation
AI Operating System for Service Companies