AI Voice Dispatch for HVAC Company
Regional HVAC Services Provider
Key Results
Call Coverage
24/7 → 100%
Booking Rate
+42%
Dispatch Cost
-68%
Response Time
<3 seconds
The Challenge
A growing HVAC company was losing 35% of inbound calls outside business hours. Their 3-person dispatch team couldn't handle peak season volume, leading to missed bookings and frustrated customers across English and Spanish-speaking markets.
The Solution
Deployed a multilingual AI Voice Operating System that handles inbound calls 24/7 in English, Spanish, and Russian. The system validates addresses via Google Places, executes pricing logic in real time, books appointments directly into the scheduling system, and escalates complex cases to human operators via Telegram.
Technology Stack
“We went from missing a third of our calls to never missing one. The AI handles scheduling better than most humans.”
Want similar results?
Every project starts with a strategy call. Let's discuss your challenges and see how AI can transform your operations.
Book a strategy call