AI Voice Dispatch for HVAC Company
Regional HVAC Services Provider
Key Results
Call Coverage
24/7 → 100%
Booking Rate
+42%
Dispatch Cost
-68%
Response Time
<3 seconds
The Challenge
A growing HVAC company was losing 35% of inbound calls outside business hours, and its three-person dispatch team couldn't keep up with peak-season volume. The result was missed bookings and frustrated customers in both its English- and Spanish-speaking markets.
The Solution
Built a multilingual AI voice system that answers inbound calls 24/7 in English, Spanish, and Russian. During the call it validates the address through Google Places, applies the company's pricing logic, and books the appointment directly into the scheduling system. Complex cases are escalated to a human operator via Telegram.
Technology Stack
“We went from missing a third of our calls to never missing one. The AI handles scheduling better than most humans.”
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